Customer Support | Tech & Back Office | Python | Data Science Student
I'm a bilingual professional with 3+ years of experience in customer service, tech support, and back office roles in fast-paced environments like Teleperformance, CCSI, and Carvana.
Currently, I work as a Back Office Agent at Carvana, verifying documentation for vehicle sales. My job is key to ensuring legal accuracy and a smooth customer experience.
I'm passionate about technology and data. I'm studying Data Science with Python, aiming to blend my service background with data-driven insights to create impact.
Verifying and processing customer documents to support vehicle sales. Ensuring accuracy, compliance, and a seamless customer experience.
Helped customers understand their banking information including balances, payment methods, and credit usage, with a focus on clarity and trust.
Provided bilingual support for Comcast/Xfinity and Kohl’s. Resolved tech issues, processed online orders, and excelled in satisfaction metrics.
Generative AI Foundations – AWS
Email: erick.g9119@gmail.com
Phone: +52 5577993807
LinkedIn: linkedin.com/in/erickgof